In today’s high-tech world, good old-fashioned, verbal communication is not as good as it used to be. In this practical and engaging presentation, Patrick teaches you his proven, practical, six-step IMPACT process to transform the way you personally communicate with others in a one-on-one setting, in front of groups and through the media. Better communication leads to enhancing relationships, leading/empowering others, building teams, gaining and retaining customers, managing change, reducing stress, giving better service and increasing the bottom line.
Teach you to develop a powerful intention statement and craft your message
Explore how your communication behavioral style (DISC) impacts your message and others
Discuss 5 active listening skills to help keep you and the receiver focused
Demonstrate 10 ways to engage and connect with your receiver
Examine techniques to check for understanding and make sure you both have the same meaning
Show you how to transform your words into actions to get greater results.
Plus a bonus “Communication Inventory” to rate your current communication skills!